Quality Management Business Organizations - Myassignmenthelp.Com

Question: Discuss about the Quality Management Business Organizations. Answer: Introduction Quality management is an important aspect for the business organization. The development of any company depends upon its quality services and products offered by them to customers. The quality can be identified by ISO 9001:2015 certificate provided to various companies. This report deals with procedures in the business process of Ali Baba group, China. The report contains procedures required to obtain a certificate of ISO 9001:2015. This report outlines about quality management of the company along with its business process and procedures. The important amendments for obtaining ISO certificate has been provided in this report. A proper literature review about total quality management process has been explained in the report. International Organization for Standardization (ISO) ISO 9001 is a certificate provided to the companies having enhanced quality management in their operations. The ISO 9001acquires a positive contribution for facilitating trade and business of companies in various field including manufacture, agriculture, communication and service sectors. It clarifies clear standards for carrying out demand of the market (Heras?Saizarbitoria Boiral, 2013). The ISO methodology provides various frameworks of criteria for assessing economic benefits of standards. The ISO standards of a company signifies about quality of their products and services offered by them. The focus of the ISO 9001:2015 is to provide document for their quality assessment in their operations and manuals. This certificate ensures that needs and demands of customers are fulfilled services and products of company (Tricker, 2014). The goals of ISO 9001:2015 is to embed a quality management system within an organization, increasing productivity, reducing unnecessary costs, and ensuri ng quality of processes and products. The reason for adopting ISO 9001:2015 includes controlling quality and saving money of the company. However, ISO 9001 is used for initializing Quality Management System (QMS) in the company. Quality Management System Quality Management System is a set of policies and procedures that are required for planning and execution of core processes of business organization. The use of QMS helps in maintaining quality of products and services of the company (Castka Balzarova, 2017). The Quality management system contains seven principles that helps in creating values for company. Customer Focus The organization needs to focus on needs and expectations of the company. This context, Ali Baba group has able to provide a customer centric focus in the market. The customer focus approach of the company have helped in maintaining a good relationship with customers in the market. The quality of services provided by the company have attracted many customers form various parts of the country (Psomas, Pantouvakis Kafetzopoulos, 2013). This company have managed to fulfill needs and expectations of customers in the market. It is important to retain confidence of customers of the company. The Ali Baba group has able to retain their customers by providing quality services and products to them. Leadership The company have to focus on its mission and vision and take step for completing its goals. Leadership quality of company workforce helped in decision-making process. A good leader helps in showing correct path for development of the company. In this context, the CEO of the company has been a leader for all operations in the company (Allur, Heras-Saizarbitoria Casadess, 2014). The leadership quality of workforce provide thoughts and beliefs for achieving goals and objectives of the company use of leadership quality of an employee in the company are being enhanced to improve workforce of the company. Engagement of people The values and ethics of customers in company creates an engagement of customers with the company. The values of company has been rich in context of quality management system. The engaged people in business helps in improving all levels of business (Psomas Antony, 2015). The engagement of people in company have helped in maintaining different values of business in the market. Process approach The process approach links together and functions as a system for helping and achieving consistent results and outcomes. People, teams and processes do not exist in a vacuum, ensuring everyone is familiar with organizations activities, and how they fit together will ultimately improve efficiency. The processes included in to business approaches of the company mainly deals with development of strategies for enhancing business processes and quality of products and services of company (Fonseca, 2015). The quality management helps in creating business process approach for companies to reach to their goals and objectives. Improvement Successful companies always look for improvement in business processes approaches. The external environment affects business approaches in the company. Reacting to changes in internal and external environment is necessary if you want to continue to deliver value for your customers. This is of paramount importance today when conditions evolve so quickly. Evidence-based decision-making Decision-making has been an important and crucial part in the business organization. The decision-making process of company depends on various factors. The leadership and proper management are one of these factors. A quality decision helps in providing better analysis of business processes of company. Decisions are made on evidence-based approach along with the business approaches. Relationship management The relationship management helps in maintaining relations with customers in market. The Ali Baba group has able to maintain a proper relation with customers in the market. Company has managed quality of products and services provided to customers in the company (Ramu, 2017). The third party involvement in business approaches have helped in maintaining relationship with customers in the market. Benefits of ISO 9001 There are various benefits of the ISO 9001 for the company. These benefits are discussed below. Assessing overall context of organization for defining affected particulate by work performed and expectations from it. This might help in completing objectives and identifying new business opportunities (Psomas Kafetzopoulos, 2014). It initializes approach for putting customer first and fulfilling needs of customer in the market. This help in enhancing satisfaction level of customers in the market. The customer engagement for the company might get enhanced by use of the ISO 9001.This help in working in more efficient manner for maintaining quality of services and products if the company. The use of the ISO certification helps in ensuring quality of products and services of the company to customers. This helps in expanding into new markets all over the world and increase its business approach in the market. Various risks and threats to business are identified and analyzed by the use if the certificate. This helps in enriching quality of services for the company (Manders, de Vries Blind, 2016). All ISO standards are reviewed and revised regularly to make sure they remain relevant to the marketplace. For example, increased globalization has changed way we do business and organizations often operate more complex supply chains, and there are increased expectations from customers. Communication Communication in the Ali Baba Group helps in providing proper business approach to workforce. Communication provides a better process for gaining thoughts and views in employees of the company for maintaining quality of services and products of the company (Goetsch Davis, 2014). A proper communication helps in creating a transparent channel between top-level management and employees that helps in maintaining a proper employee engagement in company (Ismyrlis, Moschidis Tsiotras, 2015). A healthy relationship between company and customers helping providing better services to them. The ISO certification provides an extra approach to maintain relation between them. Internal audit The audit program must take into account quality objectives, customer feedback and changes affecting the organization, in addition to importance of processes and the results of previous audits. The auditing processes helps in providing better opportunity to maintain quality of services and products of the company (Palmes, 2015). The auditing process of company helps in analyzing performance of quality management processes in the company. Documented information must be retained as evidence of implementation of the audit programs and audit results, but there is no requirement for a documented procedure. Management Review Management review of company have seen various changes after obtaining ISO 9001 certificate The internal auditing of processes helps in maintaining various offers to customers to attract them of the company. Communication between customers and company have enhanced services of the company in the market (Ivanova, Gray Sinha, 2014). Customer Satisfaction is important criteria for maintaining a better branding image in market .The performance of process have maintained the quality of services and products in the company. Different opportunities have been identified that might be implemented in company for its development in the market. Purpose The main purpose of this structured procedure is to get the needed ISO 9001 certification of the 215 standard by the Alibaba Group Holding Limited, which is a business company, originated in China and spread out to the entire world. Scope This procedure is mainly intended for vast amount of audiences, which is considered in doing business with the company. The target audiences are present all across the world where the various suppliers of the company do business with them (Psomas Antony, 2015). Their main operations are in country of China. This report is structured to provide insights related to the company and get the ISO 9001 certification of the 215 standard. However, this procedure does not include affiliates who are working with the company. Definition This procedure will change operations and workings of competitors in the market. The main business processes of the company Alibaba Group Holding Limited includes providing infrastructures to small businesses, brands or merchants for connecting to various people by using power of the internet (Allur, Heras-Saizarbitoria Casadess, 2014). The services provided by company includes e-commerce, digital media, cloud computing and innovation initiatives. In addition, the company is also associated with financial service platform, the Alipay, which is a third party payment gateway in China. Responsibilities The CEO of the Alibaba Group Holding Limited needs to maintain the standards needed for getting an ISO 9001 certification (Psomas, Pantouvakis Kafetzopoulos, 2013). The employees will follow this structure to meet requirements of the customers. Responsible The employees will be assigned for any task or project to be undertaken. From the list of employees, a group of people will make up a team that will be assigned tasks. Accountable The accountability of task will lie with management of the task. The task manger will be responsible for looking after the teams. In case task goes wrong, the team along with their leader will be accountable for not meeting their requirements. Consulted The requirements of task can be explained directly by the manager of task who will then give task and its requirements to the team leader (Castka Balzarova, 2017). The various stakeholders are customers, employees and suppliers. Informed The management needs to stay updated about progress of task. The constant updates from teams are passed on to their team leaders who in turn pass them to their task or project leaders (Tricker, 2014). The project leader updates management about the progress of task and reverts in case of any changes necessary. Tasks Responsible Accountable Consult Inform Provide the goals of the task Member 1 Member 2 Whole team Division manager Agree upon the task Member 1 Member 2 Whole team Division manager Agree RACI for the goal Member 1 Member 2 Whole team Division manager Publish the RACI Member 3 Member 1 Member 2 Whole team Procedure The tasks or the projects adopted by company are implemented by team members. The team members will be assigned a team leader who will be responsible to the project leader. Revision History The various standards opted by company is the ISO/IEC 20000-1:2011 (Heras?Saizarbitoria Boiral, 2013). This standard needs to be upgraded to latest version for meeting needs of customers. Flowchart Figure 1: Flowchart (Source: Created by author) Conclusion Thus, it can be concluded from this procedure that the company needs to apply processes discussed in their business solutions in an effective way. This will help them to apply their innovations and get required ISO 9001 certifications of 215 standard. This procedure also depicts all required processes to be followed. This will also be referenced in their business solutions to get required accreditations. In addition, report also includes an analysis of communication and leadership context in the company. Moreover, the company RACI matrix is also shown in this procedure, which is used to depict flow of operations in company overview. This procedure also includes various recommendations, which show how company can increase their methods for doing businesses so that all the stakeholders identified in their groups can be successfully addressed. Recommendation: The company is a great innovation in e-commerce market. Merchants, small businesses and even suppliers from all over the world associate with company for meeting their business demands. This is mainly done to sell their products on marketplace of the company. The main company perspective includes connecting various suppliers and merchants to people across the world. This is main strategy that is applied by the company. The first recommendation that is to be considered by the company is that the vast amount of suppliers and merchants need to target better in terms of rankings so that their products can be sold faster. This is first recommendation that needs to be considered by company so that they can expand their business processes to many people across world. Another recommendation for the company is to maintain their own warehouse. This will make them more advanced in terms of retailing and will address the solutions of sellers in an effective way. References: Allur, E., Heras-Saizarbitoria, I., Casadess, M. (2014). Internalization of ISO 9001: a longitudinal survey.Industrial Management Data Systems,114(6), 872-885. Castka, P., Balzarova, M. A. (2017). 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